SHIPPING UPDATE

I'm so sorry your order is taking way longer than expected to deliver.

I know you bought these as Christmas presents and you deserve to have it under your tree.

Unfortunately, USPS is experiencing record breaking delays at the moment and this is causing delays across the country right now. Especially for small businesses that rely on USPS shipping.

Your order has not been lost, it is just significantly delayed due to a major USPS backlog.

Your order will be delivered.

I'm also sorry the tracking information below has been causing so much confusion and frustration.

Our system connects directly to USPS tracking but the backlog has created unreliable updates and transit times.

You deserve better and we will never let this happen again.

If you would prefer a refund at this point instead of your CrewCups, I totally understand.

Just email me at [email protected] and confirm you would like to start the refund process.

After my team processes your refund we will email you a return shipping label to send back your delayed CrewCups once they are delivered.

Again, I'm so so sorry you have had to wait this long for your order and I hope I can earn back your trust in the future.